A KOEL Retail Success Story
Transforming Retail Efficiency at SPAR UK: A KOEL Retail Success Story
At KOEL Retail Technologies UK&I, we pride ourselves on delivering smart, future-proof retail solutions. One of our standout partnerships in recent times has been with James Hall & Co. Ltd, SPAR UK’s key distributor in the North of England. Together, we embarked on a mission to modernise their point-of-sale (POS) infrastructure across a wide network of SPAR stores. Here's how we made it happen.
The Challenge: Outdated POS Slowing Down Performance
James Hall & Co. Ltd faced a critical issue — their existing POS systems were reaching end-of-life. These legacy systems had become slow and unreliable, causing friction for store staff and customers alike. With technology rapidly evolving, the business needed a modern, robust solution that would enhance efficiency at the till point and support their ambitious growth plans.
The KOEL Solution: Toshiba Hardware with a Customer-First Approach
We worked closely with James Hall & Co. Ltd and involved key stakeholders — including SPAR’s company stores division, independent retailers, and even customers — to co-develop the ideal POS setup.
The result? A tailored Toshiba TCx® 810 POS rollout:
15.6” touchscreen for operators
10.1” customer-facing display
A compact, sleek design that fits seamlessly into existing store layouts
Following a successful pilot, we deployed around 900 systems across 320 SPAR stores, in carefully managed phases. Our hands-on team worked alongside James Hall’s engineers to ensure every step — from shipment to installation — ran like clockwork.
“Our hands-on approach made all the difference.”
— Jamie Shipstone, Director of Channel Development, KOEL Retail Technologies UK&I
Real Results: Speed, Reliability, and Future-Readiness
The benefits of this rollout were immediate and significant:
Faster transaction speeds improved staff productivity and customer satisfaction.
Reliability under pressure, even during peak retail hours.
Future-proof hardware ready to handle software upgrades and emerging retail tech.
Minimal disruption with durable, low-maintenance terminals.
“The advancements have had superb feedback from independent SPAR retailers and our company-owned store teams. KOEL’s unwavering support was invaluable.”
— Sai Kuruganty, Head of Business Transformation, James Hall & Co. Ltd
A Partnership Built for the Future
This project was more than a technology upgrade — it was a collaborative journey. The partnership between KOEL Retail and James Hall & Co. Ltd was driven by mutual trust, clear communication, and a shared vision for modern retail.
“By leveraging Toshiba’s cutting-edge technology, we’ve enhanced operational efficiency and improved the customer journey. We’re excited to expand this partnership even further.”
— Karan Sofat, Managing Director, KOEL Retail Technologies UK&I
Looking Ahead
As retail evolves, KOEL Retail Technologies continues to lead the way with innovative solutions that empower retailers to do more. Our work with James Hall & Co. Ltd is just one example of how thoughtful integration of technology can transform the in-store experience for both customers and staff.
Get in Touch
Interested in learning how KOEL Retail Technologies can help transform your retail operations?
📧 Anas Minai
Email: anas.minai@koelretail.co.uk
📱 Mobile: +44 7753 314232
📞 Or reach out via our website: www.koelretail.co.uk
Let’s shape the future of retail, together.